1. Return window
You may request a return within 7 days of delivery. The product must be unused, unworn, and in its original packaging with all tags, labels, and accessories intact.
2. Eligible products
Most products qualify for return, including baby clothing (unworn), toys, accessories, and maternity wear. We accept returns for manufacturing defects, damaged items, or incorrect products at no cost to you.
3. Non-returnable items
For hygiene and safety reasons, the following are non-returnable: personal care products (creams, balms, oils), intimate apparel, nursing pads, feeding bottles/teats once unsealed, customised or personalised items, and items marked as "final sale".
4. How to initiate a return
Log in to your account, go to "My Orders", and click "Request Return" on the eligible order. Alternatively, email hello@momandcub.in or WhatsApp +91 98446 77667 with your order number and reason for return.
5. Pickup and inspection
Once your return request is approved, our logistics partner will arrange a reverse pickup from your address within 3–5 business days. Returned items undergo quality inspection upon arrival at our warehouse.
6. Refund timeline
After successful inspection, refunds are processed within 5–7 business days to your original payment method. For COD orders, refunds are credited to your bank account or wallet — please share your account details. UPI refunds are usually instant.
7. Exchanges
We currently support exchanges only for size/colour variations of the same product, subject to availability. To exchange, follow the same process as a return and mention the desired variant in your request.
8. Cancellations
Orders can be cancelled free of cost any time before they are shipped. Once shipped, you may refuse delivery and the order will be treated as a return. Pre-paid orders are refunded in full upon successful cancellation.
9. Damaged or wrong product
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos. We will arrange a free pickup and either replace the product or issue a full refund — including any shipping charges paid.
10. Contact us
For any questions about our refund policy, please reach out at hello@momandcub.in, call +91 98446 77667, or WhatsApp us. Operated by Nammahut Services Private Limited.
Mom & Cub is a brand operated by Nammahut Services Private Limited, a company registered under the Companies Act of India, with its registered office in Namakkal, Tamil Nadu.